Your energy rights are guaranteed by Law 24/2015
If you can’t afford your bills, contact the Energy Advising Points.
Light, water and gas are a basic right and everyone is guaranteed access.
This is stated in the Law 24/2015, which prohibits utility companies from cutting off supplies to vulnerable households and obliges them to maintain service throughout the economic difficulties.
The state energy model, difficulties paying bills due to economic and work-related reasons, problems derived from poor insulation, and situations of energy dependence are present all year round, and so are their effects on people’s health. That is why we have to defend energy rights in both winter and summer.
If you can’t afford to keep a comfortable temperature at home or to use running water, contact an Energy Advising Points. They are a Barcelona City Council service that offers the information, attention and intervention necessary for people to exercise their energy rights and stop companies from denying them access to basic utilities.
26/07/2021 - 13:55
Housing. The pandemic has resulted in an increase in teleworking and this has meant an increase in the energy costs for many homes.
26/04/2021 - 18:07
Environment and sustainability. The PAE have also helped prevent utilities being cut off in 27,598 cases and helped families save...
29/03/2021 - 18:11
City Council. The accumulated debts of thousands of vulnerable families get written off and an agreement is reached to guarantee...
24/01/2021 - 18:28
Basic supplies. The OMIC provides a specific helpline for consultations and advice to those affected by power cuts due to network...