Would you like us to help you speak to the bank about your mortgage arrears? Would you like us to help you keep your home?
Ofideute: advice service on mortgage arrears
Advice service for people facing financial difficulties
Barcelona City Council and the Generalitat of Catalonia, through the Barcelona Housing Consortium (CHB), offer citizens a mediation and advice service.
The 'Ofideute' is a free information and advice service for people facing financial difficulties that put them at risk of losing their home. At one of the Housing Offices, a proposed solution will be drawn up and forwarded to the Catalan Housing Agency which will get in touch with the financial institutions.
Want to know more about it?
In these dropdown menus you will find additional information but remember that the best way to find out more is to book an appointment at one of the Housing Offices.
Who is it for?
- Families with a mortgage who own just one property which is used as their main abode.
- Loan guarantors with a mortgage guarantee who, for reasons of non-payment, are at risk of losing their main abode.
- Mortgage customers, guarantors and third parties that:
- Detect any abusive clauses or practices in the loan or mortgage contract.
- Have difficulties repaying the loan or mortgage, or anticipate having difficulty making future payments.
- Have received notice of commencement of the foreclosure process on their habitual abode, due to the debtor's failure to fulfil the contract terms.
- People at risk of losing their rented habitual abode.
Aim
The Ofideute is a tool that ensures more efficient communication between the financial institutions and the tenants because, with the intervention of Barcelona City Council, it seeks to successfully resolve the problem and avoid the use of other more aggressive debt recovery methods.